Refund policy

RETURN AND REFUND POLICY

All sales are final and nonrefundable, except where required by law or when a charge was processed in error by Beauty in Little Things.

Beauty in Little Things does not accept returns or issue refunds for monthly subscription payments, prepaid annual subscriptions, gift subscriptions, mailed envelopes, or their contents.

MONTHLY SUBSCRIPTIONS

Monthly subscription payments are nonrefundable once charged.

Canceling a monthly subscription stops future renewals but does not refund any payment that has already been processed.

To avoid the next monthly charge, the subscription must be canceled by the 25th of the preceding month.

ANNUAL SUBSCRIPTIONS

Annual subscriptions are prepaid for twelve monthly mailings and do not renew automatically.

Annual subscription payments are nonrefundable. The remaining letters included in the purchased term will continue to be mailed to the address on file.

GIFT SUBSCRIPTIONS

Three-month, six-month, and twelve-month gift subscriptions are prepaid and do not renew automatically.

Gift subscription payments are nonrefundable. The remaining letters included in the purchased term will continue to be mailed to the recipient at the address on file.

PERSONALIZED GIFT NOTES

Personal gift messages are printed using the wording submitted with the order. Please review names, spelling, punctuation, and the message carefully before completing checkout.

We cannot provide a refund or free replacement for errors contained in a message exactly as it was submitted by the purchaser.

If Beauty in Little Things makes an error while reproducing the submitted message, please contact us and we will correct it.

DAMAGED, INCORRECT, OR INCOMPLETE MAILINGS

If an envelope arrives damaged, contains an incorrect item, or is missing part of the monthly collection, please contact us within 7 days of delivery.

Clear photographic proof of the issue may be required. Photos should show the mailing envelope and the damaged, incorrect, or incomplete contents. Please also provide the purchaser’s name, order number if available, recipient’s name, and a brief description of the problem.

If the issue resulted from an error by Beauty in Little Things, we will replace or correct the affected mailing at no additional cost. Refunds will not be issued.

LOST OR MISSING MAIL

Standard letter mail does not include tracking, and occasional postal delays can occur.

If an envelope has not arrived within 14 business days of its mailing date, please contact us so we can review the order and mailing address.

When a properly addressed letter appears to have been lost by the postal service, we may send a replacement at no additional cost. Refunds will not be issued for postal delays or lost mail.

INCORRECT OR OUTDATED ADDRESSES

Customers and gift purchasers are responsible for providing a complete and accurate mailing address and for notifying us promptly of any address change.

If an envelope is lost, delayed, returned, or delivered incorrectly because the address supplied with the order was incomplete, inaccurate, or outdated, a refund will not be issued.

When possible, we may offer to resend the mailing. Additional postage or replacement costs may apply.

BILLING ERRORS

If you believe Beauty in Little Things or our payment processor charged you in error, please contact us within 30 days of the charge so we can review it.

If we confirm that an incorrect or duplicate charge was processed in error, we will correct the billing error and issue any applicable refund to the original payment method.

After a refund is submitted, the time required for it to appear in your account is determined by your bank or payment provider.

CONTACT US

Questions about an order, replacement, cancellation, or billing issue may be sent to:

Beauty in Little Things
Email: hello@beautyinlittlethings.com
Pensacola, Florida, United States

Effective date: August 10, 2026